Refund Policy
Because every video is custom work made for your property, this policy explains when refunds apply and how to request one. We aim to be fair and to make sure you're happy with the result.
Last updated: September 15, 2026
Please note: This policy is a starting template tailored to Foyer & Co. and is not legal advice. Adjust the specifics (deposits, revision rounds, timelines) to match how you actually work, and have it reviewed by a qualified attorney.
1. Custom work
Our videos are produced to order for a specific property, so they aren't a stock product that can simply be returned. This policy balances that with your right to a service that's done properly.
2. Before production starts
If you cancel before we begin production, any amount you've paid is refundable, minus any non-recoverable costs we've already incurred on your behalf (we'll always tell you what those are first).
3. After production starts
Once we've started building your video, the work and resources are already committed, so payments are generally non-refundable at that point. If you cancel mid-project, we'll bill only for the work completed and refund the remainder where applicable.
4. Revisions & satisfaction
We'd much rather fix a video than refund it. If something isn't right, tell us and we'll work with you on reasonable revisions to deliver what was agreed in your quote. Changes that go beyond the original brief may be quoted as additional work.
5. If we can't deliver
If we're unable to deliver a usable video for reasons on our side, you'll receive a full refund of what you paid for that project.
6. Rush orders
If you've paid for a rush turnaround and we miss the agreed deadline for reasons within our control, we'll refund the rush add-on fee. Delays caused by late or incomplete materials from your side don't qualify.
7. How to request a refund
Email Business@foyerusa.com with your name, the project, and what went wrong. We'll respond promptly and work with you toward a fair outcome. Please contact us before filing a payment dispute or chargeback so we have the chance to make it right.
8. Changes & contact
We may update this policy; the version that applies is the one posted when you placed your order. Questions? Email Business@foyerusa.com.